Refund policy

Returns & Refunds

Last updated: 21.09.2026

Every patch is a choice, and we want you to feel good about the one you made. Here is exactly how returns, cancellations, and refunds work at Stiq, including the rights you have under Spanish and EU consumer law.

This policy applies to orders placed at stiqpatches.com. If you bought Stiq from a retailer or marketplace, their policy applies. Please contact them directly.

Right of Withdrawal

1. Damaged, Incorrect, Defective Products and Incomplete Orders

If your order is faulty, damaged in transit, incorrect, or incomplete, please contact us at contact@bioxy.co. Send us a photo of the item and the outer packaging, and we will review and process your claim accordingly.

If, after reviewing your claim, our team determines that it is valid, we will refund the price you paid for the returned items, plus the standard delivery cost of your original order. We will issue the refund to the same payment method you used at checkout.

These claims are separate from your statutory right of withdrawal described below.

Your bank may take a few additional working days to credit the refund to your account.

2. Right of Withdrawal (Change of Mind)

If you change your mind about your purchase, you have the right to withdraw from your order within 14 calendar days of receiving your order, subject to applicable legal requirements and exceptions.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires by emailing contact@bioxy.co with your order number and a clear statement that you wish to withdraw from your purchase.

After notifying us, you must return the product without undue delay and, in any event, within 14 calendar days of notifying us of your decision to withdraw.

For hygiene and safety reasons, Stiq products are sealed. Once the seal has been opened or the product has been unsealed, the product is no longer suitable for return and is excluded from the right of withdrawal, in accordance with the applicable legal exception for sealed goods that are not suitable for return for reasons of health protection or hygiene.

For products that remain eligible for withdrawal:

• The product must be returned unused and unopened.
• The product must be returned in its original packaging.
• Please do not place tape or stickers directly on the product box or packaging.
• The product must be returned in a condition that allows us to verify its nature, characteristics, and functioning.

You are responsible for the direct cost of returning the product when exercising your right of withdrawal, unless the applicable law provides otherwise. We will cover the return costs for faulty, damaged, incorrect, or incomplete orders.

Please do not send anything back before contacting us and receiving return instructions. This helps us identify and process your return correctly.

3. Legal Right of Withdrawal (EU Residents)

If you are a resident of the European Union, you have a statutory right to withdraw from an online purchase within 14 calendar days from the date you receive your order, without giving a reason, subject to applicable legal exceptions.

When you exercise a valid right of withdrawal, we will reimburse the payments received from you, including the standard delivery costs of your original order. Any additional delivery costs resulting from your choice of a more expensive delivery method will not be reimbursed.

Once the refund has been processed by us, your bank or payment provider may take additional working days to credit the funds to your account. The time required for the refund to appear in your account depends on your bank or payment provider and is outside our control.

We may withhold the refund until we have received the returned product or you have provided evidence that you have sent it back, whichever occurs first.

What to Expect

Our patches are designed to support your habits, not to promise a specific outcome. Every skin and body can respond differently to the same formula. Not seeing the result you hoped for does not mean the product is faulty and does not qualify as a product defect or warranty claim.

If you have any questions or concerns about your experience with Stiq, we’re here to help. Just get in touch with us at contact@bioxy.co.

Still Need Us?

Write to us at contact@bioxy.co. We read everything and we’re here to help.

This policy does not affect any mandatory rights you may have under the consumer protection laws applicable in your country of residence.